Volunteering with VITA

Click here for Free Tax Help.

Call 940-566-2688 to determine whether you are eligible to have your taxes prepared for free!

What is the VITA Program?

Volunteer Income Tax Assistance provides free tax preparation assistance for low-to-moderate income individuals and families in our community. By helping people claim all of the tax credits for which they are eligible, volunteers can give many individuals and families in our community a chance to build a financial future.  Intelligent, well-trained volunteers such as yourself are vital to the success of this program.

The VITA program is made possible through community volunteers that are trained and certified by the IRS.

What has the VITA Program done?

In 2014, United Way of Denton County's VITA volunteers concluded our eighth year of tax preparation, returning over $1,000,000 of Tax Year 2013 refunds to our community while simultaneously saving Denton County residents an estimated $158,000 in tax preparation fees.

Last tax season, volunteers helped put over a million dollars back into the pockets of our community. We need your help in 2015! With your help, we're excited to serve even more individuals and families this coming year.

Here are three volunteer positions you can choose from:

Tax Preparer:

Tax Preparers work directly with individuals and families to file their tax returns. Tax preparers walk clients through the tax preparation process and prepare returns using TaxWise software. We teach you everything you need to know in required training sessions. After training, volunteers complete IRS Volunteer Tax Preparer certification tests and are ready to start filing returns!

Intake Processor:

As the first person a taxpayer encounters, the Intake Processor welcomes clients to the site, screens for eligibility and preparedness, collects documents, and assembles the information necessary for the Tax Preparer to complete the tax return in an efficient manner. The Intake Processor plays a critical role in ensuring that clients have a quality experience.


We are in great need of bilingual volunteers to help clients and our volunteer tax preparers communicate effectively. The translators help ensure that the taxpayers understand their tax return and their tax obligations.

Click here if you are interested in volunteering!

Helpful Documents:

Other useful IRS and United Way documents related to VITA will be made available shortly.

Pub. 4012 - Volunteer Resource Guide
Pub. 4491 - Volunteer Training Guide
Pub. 4491-W - Practice Problems and Exercises
Pub. 4961 - Volunteer Standards of Conduct Ethics Training
Pub. 5101 - Intake / Interview and Quality Review Training
Pub. 6744 - Volunteer Test / Re-Test

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